1 reviews | Active since Oct 2018
Terrible Customer Service
Terrible customer service. We recently submitted a motor vehicle claim, trying to make contact with Mercy Pule from Outsurance have been impossible. Left messages for her to contact on a daily basis. Emailed her Manager, no response. All I need is clarity on information that she confirmed in writing and subsequently informed my son is no longer valid.
If this is how they treat their customers, then buying cheap insurance will mean settling for Cheap Service. I am yet to get a response from Outsurance. Very unhappy customer.
Hello ***
Please accept our sincere apologies for the service frustrations you have experienced up to now!
Mercy was since in contact with you and apologised for not managing to reach her.
Mercy has since discussed and finalised the claim from the other party's policy, which means your OUTbonus is unaffected.
Thank you for accepting our apologies.
Regards
Dinky
Hello ***
Please accept our sincere apologies for the service frustrations you have experienced up to now!
Mercy was since in contact with you and apologised for not managing to reach her.
Mercy has since discussed and finalised the claim from the other party's policy, which means your OUTbonus is unaffected.
Thank you for accepting our apologies.
Regards
Dinky