Terrible customer service

I have had a claim on the 26 august 2017. I reported the claim on the 28 august 2017. It is now over a month nd im still bein messed around. I was given a formal letter (resonable request) 2 weeks ago and has comp****. Further to this i have paid 2 monthly premiums for items that i do not have. I have reqested feedback on this and still got no feed back. This is unfair towards me as a cliwnt to pay for items that i dont have. To date no refund or feedback.

Poor service and a very rude assesor Tshepo Cambell. Ahe even brougt my wife to tears by reliving the traumatic incident qhen we were almkat ****ed by gun point.

My wife and i are ao traumatised with this incident and tryin to cope with our day to day lives but still no joy from outaurance

I a realy disapointed by this Is my claim going to take another month or maybe 2?

A realy disapointed customer