Terrible Customer Service

I have never been as disappointed by Outsurance as I have with my most recent claim. Not only did Outsurance make me feel like my claim was insignificant,but moreover our appointed assessor has treated us with such disregard that I was made to feel like a *****. And I was the one whose house was burgled, my possessions ****** & my privacy invaded!<br> On 4 Feb 2015 my house was burgled. 5 weeks down the line my claim is still not finalised in full. From day 1,my claim has been riddled with problems. From our claims consultant (Thabiso Seleke) forgetting to request a security guard,the 3 weeks it took for the damaged burglar bars to be repaired (I had to lodge a query),the 2 weeks it took our claims assessor (Fay Khan) to provide me with feedback (which I had to request),to the damaged boundary wall that has yet to be repaired & the cash payout refusal,I cannot find a single good thing to say about Outsurance.<br> In my time of need,Outsurance could not give me the security & assurance that my family & I desperately needed. That is what disappoints me the most. Why is my claim treated differently to others? Why do I always have to initiate contact? Why do I feel discriminated against?<br>