Terrible claim's service

I submitted my third party claim on the morning of the 6th of February on the guilty party's policy with Tracy Naidoo. The claim was then handed over to Farisani Mulidi who called me yesterday morning first thing to pressure me into taking a cash settlement for the claim BEFORE sending me the assessor's report. A few minutes later when I received this I immediately saw that not all the damages were listed and immediately rep**** to Farisani. Needless to say 3 emails later I received no response from him or even a call. I got an sms saying the money will be paid into my account after I explicitly said I am not accepting the settlement. I submitted a call back request and Maggie from claims called me and said she would get the right consultant to call me back about my concern and clam. I still have not been contacted back. I am very concerned and disappointed in the manner that this claim is being handled. No one is getting back to me and an inadequate report was submitted with no comparative quotes and not all damages listed. This is the 5th day after the claim was submitted and my car has not even properly been assessed let alone have the repairs started, all the while I am stranded without my mode of transport. I urgently need assistance for this to be rectified.