Terrible claims service

Had my car in for repairs and a week later received an sms saying I need to return the Avis courtesy car back since I have collected my car from the panel beater. This came as a shock to me as I had not done such, I called the panel beater and they told me that they were still awaiting parts and were not anywhere near finishing with the repairs. So I called OUTsurance to resolve this and the lady I spoke said she will sort this out I must “not do anything” (her words) a day later I get notification from my bank that Avis has debited my account. I then call OUTsurance again, I speak to a new person and explain all over again, she gives me the same story (il get back to you do nothing) and never got back to me. Last week I spoke to Dimpho Majeng who sang the same tune after making me go through my bank statements “I will escalate the matter and revert”, still nothing and Avis keeps debiting me having taken almost R10k from my account now! I’m soooo furious. I totally DO NOT RECOMMEND Outsuranse. What a nightmare!