KS
Kayshnie S
1 reviews | Active since Dec 2013
09 Apr 2025, 08:42
Terrible Claims experience
Terrible claims experience, Had a fender bender. Was called, claim registered and then did not hear from my claims advisor Mildred. I was told to go for an assessment and then she decides to close my claim on her own! No feedback on assessment, nothing. Call into the call centre, I get asked "what feedback am I looking for"?? I say this is bad and worthy of Hello Peter, advisor says okay bye. Shocking!!!!
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OUTsurance's replyOfficial
11 Apr 2025, 12:37Hello Kayshnie
Further to our private reply to you, we received feedback from our claims manager after she contacted you.
Our procedure if an internal matter, was discussed with you. You will now proceed to claim from your own policy.
Thank you for your understanding and apologies if our communication caused a misunderstanding.
Regards
The OUTsurance Team
Further to our private reply to you, we received feedback from our claims manager after she contacted you.
Our procedure if an internal matter, was discussed with you. You will now proceed to claim from your own policy.
Thank you for your understanding and apologies if our communication caused a misunderstanding.
Regards
The OUTsurance Team
OUTsurance's reply11 Apr 2025, 12:37
Official
Hello Kayshnie
Further to our private reply to you, we received feedback from our claims manager after she contacted you.
Our procedure if an internal matter, was discussed with you. You will now proceed to claim from your own policy.
Thank you for your understanding and apologies if our communication caused a misunderstanding.
Regards
The OUTsurance Team
Further to our private reply to you, we received feedback from our claims manager after she contacted you.
Our procedure if an internal matter, was discussed with you. You will now proceed to claim from your own policy.
Thank you for your understanding and apologies if our communication caused a misunderstanding.
Regards
The OUTsurance Team