Terrible call centre service

<p>I phoned the call centre at 11:48 to inform them that I am selling my vehicle today and would like to cancell the insurance. The agent wanted to know whether we are replacing it with the vehicle which they quoted me on previously. I confirmed that I don't need to disclose that information. The decision is made not to accept the quote. </p> <p>Why does the agent refuse to accept that!?. I was then put on hold for approximitly 13 minutes. Apparently the supervisor/manager confirmed that " they don't have a problem with it" . Excuse me! I will decide what I insure and with which company.</p> <p>Why is such a simple request taken them 20 minutes!!!!!</p> <p>Please train your agents! If I confirmed more than once, why keep pushing the issue!</p> <p>I will decide where I spend my money. It is not up to Outsurance whether they are willing to process my request or not.</p> <p>I have been a client of Outsurance for 10 years, but I had enough!!! I will be sourcing other quotes for the remaining policies and move on.</p> <p> </p>