Terrible Call Center service from Outsurance!

<p>In January 2014 I called Outsurance to tell them I was going to Mocambique for 10 days. I was told I needed an "Out of Africa' policy and it needed to be taken for a whole year. I wasn't happy, but felt I had no choice, so agreed.</p> <p>I have two problems. </p> <p>Firstly; When I realised in September 2016 that I was still paying for this policy I called in (19 September) stopped it and requested a refund for the months I had overpaid. They said there would be no refund as it was my responsibility to have cancelled. I refute this as I was NEVER told that at point of sale - I was advised that the only way to cover the 10 day trip was to take out that particular policy and the way it worked was that you had to pay for a year! I wa told they would investigate and listen to the call recording. Since then, and including 19 September, I have called 7 times, told the same story 7 times to 7 different call center agents - apparently they cannot transfer you to anyone even if you had spoken to someone before - been given the same answers, and have never had one call back. I have also been told that they cannot put you through to a supervisor. We are talking about a silly little query for an amount of about R500! This is really not acceptable. </p> <p>Secondly, I have been advised by an insurance broker that I should NEVER have been sold this cover in the first place, as things like a 10 day holiday to Mocambique is included in this cover. </p> <p> </p> <p>Could SOMEONE get back to me on this!</p>