TERRIBLE! Avis rental experience via OUTsurance claim.

I just wrapped up a claim on my car with OUTsurance and I had the most fantastic service! Was so impressed, however, I am now in a situation with your rental car supplier and I can not say the same for them....

I am absolutely OUTRAGED? with the experience I am having with AVIS car rentals!

After getting a rental car from an OUTsurance claim and returning it in PERFECT condition, I’m being accused of damaging it.

No one can tell me what these so-called damages are and now a large amount of money was taken out of my bank account with out authorization!!

I have tried various communication channels and after numerous follow ups, I have just been informed that the branch has stated that they checked previous records and check-out QCE and the damage in question was not noted therefore the charges of the damage will remain.

This is absolute utter garbage as the vehical was NOT DAMAGED when I received it and was NOT DAMAGED when I returned it.

I want my R1350,00 deposit back & I want my money back that was ****** out of my account.

Let me also mention that this is the 2nd time that I have not got my deposit back from Avis. This is a major concern for my future decision to continue insuring with OUTsurance, as It is quite clear that you are not performing on your car hire benefit as you are not in control of your strategic partners.