SB
Shasmikiran B
1 reviews | Active since Dec 2016
29 Nov 2022, 14:15
Terrible After Sale Service
I have spoken to Cherry Lee from Outsurance cancellations department to assist with my building insurance cover, it has been a month and to date the matter is not resolved, I have left many messages for feedback but haven't received any joy. Outsurance was quick to sell me a policy but the after sale service is bad.
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OUTsurance's replyOfficial
08 Dec 2022, 14:51Good afternoon Shasmikiran,
Further to our private reply, our sales manager David contacted you after auditing the sales call.
Due to the incorrect underwriting during sales stage a refund has been processed for your premiums.
We apologise for the inconvenience and poor service received and hope that we are able to regain your trust in us in the near future.
Regards,
OUTsurance
Further to our private reply, our sales manager David contacted you after auditing the sales call.
Due to the incorrect underwriting during sales stage a refund has been processed for your premiums.
We apologise for the inconvenience and poor service received and hope that we are able to regain your trust in us in the near future.
Regards,
OUTsurance
OUTsurance's reply08 Dec 2022, 14:51
Official
Good afternoon Shasmikiran,
Further to our private reply, our sales manager David contacted you after auditing the sales call.
Due to the incorrect underwriting during sales stage a refund has been processed for your premiums.
We apologise for the inconvenience and poor service received and hope that we are able to regain your trust in us in the near future.
Regards,
OUTsurance
Further to our private reply, our sales manager David contacted you after auditing the sales call.
Due to the incorrect underwriting during sales stage a refund has been processed for your premiums.
We apologise for the inconvenience and poor service received and hope that we are able to regain your trust in us in the near future.
Regards,
OUTsurance