1 reviews | Active since Apr 2017
Terrible 3rd party claims division
<p>My partner and I have been waiting to here back from outsurance after their client drove into our car. We have sent everything that was requsted by Mercy Pule and we havent heard back. </p> <p> </p> <p>Why should we wait 4 to 6 weeks for our claim to be adressed??</p> <p> </p> <p> </p> <p>Terrible customer service. </p>
Hi Ncwadi01,
Thank you for bringing the matter to our attention. Lebo our legal manager called you to discuss the procedure with a 3rd party claim. The validation process takes longer as there is a lot of information required such as correct documentation, witness statements etc. and currently in your claim we are still waiting for the registration certificate. Lebo did mention that the 1st time you followed up was via Hello Peter and she advised you on the way forward.
Regards, Kelvin
Hi Ncwadi01,
Thank you for bringing the matter to our attention. Lebo our legal manager called you to discuss the procedure with a 3rd party claim. The validation process takes longer as there is a lot of information required such as correct documentation, witness statements etc. and currently in your claim we are still waiting for the registration certificate. Lebo did mention that the 1st time you followed up was via Hello Peter and she advised you on the way forward.
Regards, Kelvin