terible coustomer service

I am not a client of outsurance , I'm a 3rd party claiming as a client of outsurance drove into me . dealing with the legal department speaking to halen - ********** . she represents outsurance and let me say its the worst customer service ever . I called in so many times to find out what's the status of my claim and could never get hold of her , I was always given a reference number saying that she would call me back as she was on a out goin call, to date she hasn't called . I suggest that QA department listen to those calls its of poor quality and she is really painting a horrible picture of outsurance as a whole . those in charge of driving customer service should start with her . all I want is my car to be fixed today marks 1 month since I sent all the docs through and only next week will she be booking my car In for inspection lets see if the 4-6 week rule apply as that's the time frame given for a claim .