Tedious claims process

My first claims experience with Outsurance was very disappointing. Makes one feel that the drawn out process to claim is deliberate in an attempt to not pay out my claim. Why not simplify the process and allow the customer to load all claim documents online? I had to visit your app, choose my incident & then an agent was going to call to then help process my claim. This took another 2 days. The agent called and I still have to now email my claims docs to Outsurance! What’s the point of having an app if you still want your customers to correspond via email? You should take a page out of Dotsure’s book. Their claim process is easy and painless and the payout is the same day. Had it not been for the fact that Dotsure’s cover was so limited I would go back to using them as my provider. Service is poor, your agents aren’t knowledgeable about their own products and your process is tedious Outsurance.