Teated like a ********

I phoned Outsurance to ask whether they would cover damage to my couch caused by my dog. I wasn't expecting much so I was very delighted when they logged the claim and sent out the assessor. <br> The next day they called me to book an hour telephonic conversation during which I was interrogated and treated like a ******** with questions that I felt were personal and irrelevant. It was a pretty obvious case and it made me feel extremely uncomfortable. They then requested my housekeepers number and did the same to her.<br> At the end they told me that intentional damage by domestic animals is not actually covered??? This was the first question I asked and they could have just said so...<br> It was a very unpleasant experience and needless to say, I have cancelled my policy since I don't need to be treated like a ******** for asking what is covered in my policy.