1 reviews | Active since Mar 2013
Taricia Gordon - policy number OT*** Company: Outsurance I feel like I have been coherced into taking insurance with Outsurance
Taricia Gordon - policy number OT*** Company: Outsurance I feel like I have been coherced into taking insurance with Outsurance. The consultant wouldn't allow me time to think about it and advised that if I didn't take the car for assessment or authorize them to debit my account via sms, I wouldn't have to accept the cover... I didn't do any of those things yet outsurance kept debiting my account. I called numerous numbers which I couldn't get through to and when I finally got through to the cancelation department, I received another lecture on staying with outsurance and the whole sales pitch where I wasn't given the opportunity to cancel. If this is how we as consumers are silenced and not given an opportunity to make our own decisions, then I would rather go with another insurer who let's me say no or yes
We acknowledge receipt of your complaint and can confirm that your policy has been cancelled.
Its worrying that you felt coerced into taking insurance with us as this was not our intention. The sales call will be reviewed, and any service transgressions will be addressed.
We are truly sorry for the inconvenience caused.
Regards,
The OUTsurance Team
We acknowledge receipt of your complaint and can confirm that your policy has been cancelled.
Its worrying that you felt coerced into taking insurance with us as this was not our intention. The sales call will be reviewed, and any service transgressions will be addressed.
We are truly sorry for the inconvenience caused.
Regards,
The OUTsurance Team
