LA
LAUREN A
1 reviews | Active since Dec 2015
31 Aug 2020, 15:45
TALK THE TALK AND WALK THE WALK!
so i went through the quote procedure (genuinely wanting to change car insurance) They quoted more than double my current installment and when i told them about the no claim bonus they said someone would contact me after a life insurance broker called.. nobody called. When i contacted the consultant to find out whats happening i was told that they did phone and that was the end of the story.. if they want to bravely and boldly advertise all over about this.. they should honor their word or re!!
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OUTsurance's replyOfficial
08 Sept 2020, 15:58Good day Lauren,
Thank you for raising your concerns with us.
What you described was most concerning and we will certainly not tolerate poor service delivery. We listened to the call recording and addressed the matter accordingly.
We would like to finalise the quote promotion process however Lethabo from our quote promotion team has been unsuccessful in her attempts to contact you. She has also sent you emails advising you about that documentation we require.
Once you have provided the relevant documentation, Lethabo will finalise the process with you.
We do apologise for the poor service experience.
Regards,
OUTsurance
Thank you for raising your concerns with us.
What you described was most concerning and we will certainly not tolerate poor service delivery. We listened to the call recording and addressed the matter accordingly.
We would like to finalise the quote promotion process however Lethabo from our quote promotion team has been unsuccessful in her attempts to contact you. She has also sent you emails advising you about that documentation we require.
Once you have provided the relevant documentation, Lethabo will finalise the process with you.
We do apologise for the poor service experience.
Regards,
OUTsurance
OUTsurance's reply08 Sept 2020, 15:58
Official
Good day Lauren,
Thank you for raising your concerns with us.
What you described was most concerning and we will certainly not tolerate poor service delivery. We listened to the call recording and addressed the matter accordingly.
We would like to finalise the quote promotion process however Lethabo from our quote promotion team has been unsuccessful in her attempts to contact you. She has also sent you emails advising you about that documentation we require.
Once you have provided the relevant documentation, Lethabo will finalise the process with you.
We do apologise for the poor service experience.
Regards,
OUTsurance
Thank you for raising your concerns with us.
What you described was most concerning and we will certainly not tolerate poor service delivery. We listened to the call recording and addressed the matter accordingly.
We would like to finalise the quote promotion process however Lethabo from our quote promotion team has been unsuccessful in her attempts to contact you. She has also sent you emails advising you about that documentation we require.
Once you have provided the relevant documentation, Lethabo will finalise the process with you.
We do apologise for the poor service experience.
Regards,
OUTsurance