KR
Karabo R

1 reviews | Active since Oct 2015

01 May 2018, 22:39

Talk about being **********

Outsurance is misleading, they always find excuses of beating what you're currently paying. My premium with them went up by R244 what's shocking is that I only got my revised schedule last night @ 20:46 after I've been debited. I was supposed to receive this 45 days prior so that u can dispute according Quinton on of the call Centre agents. Nobody can explain why I didn't receive the schedule prior to the debit date. My premium went from R887 to R1131. I'm utterly disappointed in outsurance. So much for being the best in the business. I'm happy to let you know that I'm taking my money elsewhere. I won't be recommending outsurance to anyone else.

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Replies (1)
OUTsurance
OUTsurance's reply10 May 2018, 11:20
Official

Good day,

Thank you for notifying us.

Keo our client services manager contacted you to discuss why there was increase. Every 6 months there is a review on your SmartDrive discount. We do inform clients via the app and then send email correspondence.

We apologise for the inconvenience caused.

Thank you,

Kelvin