Taking advantage of my kindness

The level of horrible service from outsurance has no limit. These ****ers phone yesterday regarding a reversed builders insurance fee which I asked them to redebit month end but they said they can't cause they have to recover it today. What **** is that caise they have dou le debitted me in the past. But I told this Michael who calls himself a senior advisor that I DON'T HAVE MONEY IN THE ****** ACCOUNT. So he proposed to phone me later cause I was busy at work at the time. This wqs yesterday. I asked him to call me at 17:00 he agreed. But the ****er wakes me up at 7 in this morning. I told him to get lost. He did even bother to text me yesterday to advise that he will rather call me in the morning, which I would have objected cause I only wake up at 9, to chat about the reversed debit. I'm sure in his mind he thought these BLACKS hardly complain so what the **** I will call him anytime. I want to cancel this ****, I have it with outsurance. They promise you the heaven and earth but deliver bull****.