Switch and Save - Total misrepresentation

14/01 - My Laptop bag containing my MacBook , iPad , and accessories was ****** out my vehicle I reported the incident to Outsurance, and the police The call centre agent, logged the call and requested me to provide proof of purchase , case number, I was informed that he would get quotes for the replacement All documents was emailed to the call centre agent on 14/01 at 5.15pm 15/01 No response received from outsurance , I called in and spoke to another call centre agent who then informed me that outsurance is only going to pay R10000 of the R38000 claim as the Ombudsman has ruled that the insurance company are not liable if there is no visible damage and theft is due to remote jamming The MacBook was covered under the OutandAbout cover 16/01 R9250 (R10000 less R750 excess) was paid into my account I requested the official letter from the ombudsman / or a link to the ruling on the website I was supp**** a document from a broker 1/02 There is still no OFFICIAL document showing that this in fact a ruling Resulting in me cancelling the policy

Outsurance is very verbal on social media and running advertising campaigns on switching and saving , yet they treat honest customers with no respect nor provide the requested information

If you are thinking of "Switch and Save" I would really warn everyone against this - you might pay less monthly premiums but your excess is higher - and they go out their way to ensure they dont pay.