SWITCH AND SAVE BUT DO NOT CLAIM#OUTSURANCE

Good morning,

My name Is Sandile Sibiya with ID number: ********** 645088, I would like to lodge a complaint about OUTSURANCE CAR INSURANCE.

On the 29th November 2018 I was involved in a car accident at sunnyside corner Steve biko street and risik street, while I was on my way home driving a Chevrolet utility, 1.4 2017 model. I was with my colleagues when the accident happened. An ambulance came together with the toeing people whom assisted me to lodge a claim and I was taken to hospital at that time. The accident happened between 23;00pm and 00.00am.

The following day I went to report the accident at the Sunnyside police station and provided the Claim Advisor with the accident report together with the medical records which was done at steve biko hospital. The claim advisor came to my workplace and interview the people I was with when the accident happened. He then called me after few days and requested me to give him my bank statement for the that day, when I asked the reason why I should send my bank statement he said to me he has spoken to witnesses that I do not know and they said I was drunk, well I gave him my bank statement. They couldn’t find anything to use against me he then called my office requesting to speak to my boss. They spoke and after that he made me sign an affidavit saying he want to check with my cell phone network provider my location before the accident. I told him that my phone was with my wife at menlyn, he then came speak to my wife and check her phone to confirm that and it was confirmed. He even went into my wife social media to check that.

For all this days I have been waiting with no help not knowing who or where to go for help because what I think really make out surance to want to decline my claim is because I just switched to them in October 2018. So they can’t pay for a new client. Attached is the communication I had with them and the affidavit they made me signed saying they want to check my location via my phone when I told them I only got my phone few minutes before the accident because my wife passed by the office then I went out took my phone drive off.

Please help me and tell me if you need anything that will assist.