GB
Gareth B
1 reviews | Active since May 2025
02 Sept 2025, 15:54
Switch and save
I've been with them for 2 months, and I decided to change because I've been paying way too much for a 7-year-old car. I called to cancel my policy, but I've been getting the runaround, and my policy is still active—even though I already switched to another insurance company. Switch and save—that’s what I did. It seems like they don’t even allow you to cancel your policy with them, based on my experience.
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Replies (3)GB
Gareth B's updateReviewer Update
02 Sept 2025, 16:06 They even transferred me to the bank, as if that would stop me from canceling—when the bank has nothing to do with who I'm insured with.
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Gareth B's update02 Sept 2025, 16:06
Reviewer Update
They even transferred me to the bank, as if that would stop me from canceling—when the bank has nothing to do with who I'm insured with.
OUTsurance's replyOfficial
02 Sept 2025, 16:15Good day Gareth,
We acknowledge receipt of your complaint.
Our client care manager is reviewing the matter and will be in contact with you.
Regards,
The OUTsurance Team
We acknowledge receipt of your complaint.
Our client care manager is reviewing the matter and will be in contact with you.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply02 Sept 2025, 16:15
Official
Good day Gareth,
We acknowledge receipt of your complaint.
Our client care manager is reviewing the matter and will be in contact with you.
Regards,
The OUTsurance Team
We acknowledge receipt of your complaint.
Our client care manager is reviewing the matter and will be in contact with you.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
02 Sept 2025, 16:42Good day Gareth,
Further to our private response, we can confirm that your policy has been cancelled.
We will review the service transgressions internally and apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that your policy has been cancelled.
We will review the service transgressions internally and apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply02 Sept 2025, 16:42
Official
Good day Gareth,
Further to our private response, we can confirm that your policy has been cancelled.
We will review the service transgressions internally and apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that your policy has been cancelled.
We will review the service transgressions internally and apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Best regards,