KT
Kurn T
1 reviews | Active since Jul 2019
23 Jul 2019, 16:45
Switch and safe ... really
After having made many calls to find out the status of my claim on a vehicle repair, I am still no closer in getting the answer, My assessor is Rowan Rose, which i see is mentioned in other articles as well, but yet he still has a job with Outsurance??? My vehicle is sitting at Imperial Nissan Durban and has been for the past week, Nissan have submitted a quote for the required repairs the day the vehicle was delivered to them and have not heard anything further, i called Outsurance and according to there records, which was updated just this morning the vehicle is scheduled to be delivered to the dealer (but its been there a whole week already). We have been with Outsurance a long time but is this is how loyal clients get treated maybe its time to switch and safe .
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
24 Jul 2019, 16:19Good day Kurn,
Your comment was obviously very concerning and we immediately requested Rowan to contact you with proper feedback. Rowan went into detail with regards to the airbag system and due to the safety concerns a proper diagnostic check needed to be done.
You informed Rowan that our service provider has given you the run around in terms of the estimated time of completion. We have contacted our service provider to ensure your vehicle is repaired ASAP and Rowan will remain in contact with you up until you have received your vehicle.
We do apologise for the delay and inconvenience caused.
Regards,
OUTsurance
Your comment was obviously very concerning and we immediately requested Rowan to contact you with proper feedback. Rowan went into detail with regards to the airbag system and due to the safety concerns a proper diagnostic check needed to be done.
You informed Rowan that our service provider has given you the run around in terms of the estimated time of completion. We have contacted our service provider to ensure your vehicle is repaired ASAP and Rowan will remain in contact with you up until you have received your vehicle.
We do apologise for the delay and inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply24 Jul 2019, 16:19
Official
Good day Kurn,
Your comment was obviously very concerning and we immediately requested Rowan to contact you with proper feedback. Rowan went into detail with regards to the airbag system and due to the safety concerns a proper diagnostic check needed to be done.
You informed Rowan that our service provider has given you the run around in terms of the estimated time of completion. We have contacted our service provider to ensure your vehicle is repaired ASAP and Rowan will remain in contact with you up until you have received your vehicle.
We do apologise for the delay and inconvenience caused.
Regards,
OUTsurance
Your comment was obviously very concerning and we immediately requested Rowan to contact you with proper feedback. Rowan went into detail with regards to the airbag system and due to the safety concerns a proper diagnostic check needed to be done.
You informed Rowan that our service provider has given you the run around in terms of the estimated time of completion. We have contacted our service provider to ensure your vehicle is repaired ASAP and Rowan will remain in contact with you up until you have received your vehicle.
We do apologise for the delay and inconvenience caused.
Regards,
OUTsurance
Best regards,