Suren Bunsee great attitude great service

Suren did the assessment on my car after the passenger window was broken during a *******. He was friendly, efficient, on time and gave very good advice. I was in and out in record time and the report obviously went through quickly because I heard from the claims department shortly afterwards.<br> Unfortunately he was the one and only bright star in what to date has been dismal service from outsurance claims. They sent documents but then quote excess that was more than double what they indicated on the document. When I questioned almost everything they told me all I got was argument that clearly indicated that they had not read their own documentation, they did not listen to anything I said and were generally ill advised, rude and appeared more interested in getting the excess than in helping me. I have 3 cars and a caravan insured with them and will be changing insurance company as soon as possible. Outsurance was one of the best and appears to have become one of the worst insurance companies around. <br> With the great service I got from Suren I would have overlooked a lot but the rest of the organisation proved to be so unacceptable that Suren's service was not enough to salvage them.