EV
Elizabeth V

1 reviews | Active since Aug 2014

07 May 2015, 07:39

Super Service

It is with a sense of complete satisfaction that I can say I am a very happy Outsurance client. My vehicle was ****** on Saturday, 18 April 2015 and after calling Outsurance on the day of the incident, I was informed that a claims consultant would call me Monday morning to assist with my claim. True to their word, Donny van Wyk called me on 20 April at 08:30 and assisted me. He was empathetic and professional and guided me through everything. Within 15 minutes, my claim was lodged. Palesa Mkhwa**** from the Recoveries Dept was a delight to deal with. Upon receiving my deregistration certificate, Pelesa arranged for the documents to be collected from me. Wow! Helpful all the way. Palesa called me on Monday, 4 May 2015, to inform me that the payment was due to be processed and that the funds would be in my account within 2 - 3 working days. To my complete surprise, the funds were available the following evening.<br> <br> It is wonderful to know that Outsurance delivers on their promises. I have replaced my ****** vehicle and have again insured it through Outsurance.<br> <br> Thank you Outsurance. I couldn't have asked for better service.<br>

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