AJ
Amanda J
1 reviews | Active since Dec 2014
24 Dec 2020, 11:18
Super annoyed time wasted on a quote
I received an email from Outsurance asking me to give them another chance for a better premium so I did that. Completed the form and received the call and my word it was the worse thing ever. The guy was totally unprofessional I spent forever on a call. Slow I've literally spent 45 minutes on a call. He really did not know what he was doing. I've done quotes before and never had I had to spend sometimes time getting a quote.
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Replies (2)AJ
Amanda J's updateReviewer Update
24 Dec 2020, 11:24Now to add to this they did not beat my current insurance premium I asked for the information where I can forward my documents I was told I must wait for an email???? Really??? Stick to your work I have an email in writing saying if you do not meet my premium I will get R500 and now it seems like a process to receive this...............
AJ
Amanda J's update24 Dec 2020, 11:24
Reviewer Update
Now to add to this they did not beat my current insurance premium I asked for the information where I can forward my documents I was told I must wait for an email???? Really??? Stick to your work I have an email in writing saying if you do not meet my premium I will get R500 and now it seems like a process to receive this...............
OUTsurance's replyOfficial
29 Dec 2020, 12:41Good afternoon Amanda Thank you for your feedback, which was naturally concerning to us. Following our private response to you, we immediately escalated your complaint to our sales and promotions manager.Our promotions manager has been in contact with you to discuss the quote promotion. We can confirm that the payment has been made to you. Our sales manager has attempted to contact you, however she has been unsuccessful. She will liaise with you via email. We apologise for the disappointment this experience has caused. RegardsOUTsurance
OUTsurance's reply29 Dec 2020, 12:41
Official
Good afternoon Amanda Thank you for your feedback, which was naturally concerning to us. Following our private response to you, we immediately escalated your complaint to our sales and promotions manager.Our promotions manager has been in contact with you to discuss the quote promotion. We can confirm that the payment has been made to you. Our sales manager has attempted to contact you, however she has been unsuccessful. She will liaise with you via email. We apologise for the disappointment this experience has caused. RegardsOUTsurance