Subject: Urgent: Request for Assistance with Claim Resolution

Subject: Urgent: Request for Assistance with Claim Resolution Dear Outsurance Team, I hope this message finds you well. I am reaching out to express my deep disappointment regarding my recent claim experience with Outsurance. I was involved in an accident where I was rear-ended and subsequently pushed into the car in front of me. My initial desktop assessment estimated the repair costs at around R40,000. However, after a physical assessment, the repair costs were revised to over R90,000, leading to a decision to write off my vehicle. This decision has left me in a very difficult position. I purchased this car brand new, and it has only 111,450 kilometers on the odometer. Over the past seven years, despite significant challenges, including financial hardship during COVID-19 that led to debt review, I’ve worked tirelessly to keep this car. It is critical to my employment, my wife’s employment, and transporting our child to school. It is our only vehicle, and I have always prioritized its maintenance, completing all services, replacing tyres, and addressing issues promptly. The accident was no fault of my own, and I was close to receiving my no-claims bonus, which I was counting on. Despite my loyalty and consistent premium payments, even in tough times, I feel let down by Outsurance. Here are my concerns: • Lack of Options or Compassion: No alternative solutions or compassionate considerations have been presented to me. • Single Quote for Repairs: I was only provided one repair quote, which seems to have been the sole determinant for the R90,000 assessment. • Debt Review Impact: Due to my debt review status, I cannot afford to replace this vehicle if it is written off. After the settlement amount and an excessive R5,800 excess deduction for an accident I didn’t cause, I’m left with only R40,000. This amount is not enough to purchase a reliable car. As we approach the December holiday season, a time meant for rest and recovery, I find myself overwhelmed with worry about how I’ll maintain my job and provide for my family. The rental car provided to me is being taken back on Saturday, leaving me with no means of transport. I kindly request senior management to urgently review my case. I am deeply dissatisfied with the offer made, the excess deduction, and the overall handling of my claim. This situation has severe implications for my family and our livelihoods. I look forward to a prompt and satisfactory resolution to this matter. Thank you for your attention to this urgent request. Kind regards,

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