Stunning responsiveness and service provider

This morning my car wouldn't start when leaving a hotel in Cape Town, and I called the A&G number on a sticker on my window for help, only then to realise I am with Outsurance :-) Anyway, the friendly lady at A&G put me through to Outsurance :-O , where I had a very brief wait.<br> <br> Orchids:<br> <br> Very short wait on A&G number<br> Very short wait on Outsurance number<br> People knew how to route my call<br> Very efficient and pleasant agent<br> Very pleasant 'roadside assistance' - jumpstart and tow. Both were provided in very good time.<br> No forms to complete<br> <br> Mild Onions:<br> <br> I was told they would sms me the agents name and direct number and reference - only came through after the assistance.<br> The 'roadside assistance' was initally a jumpstart, even though I had told them it was not a flat battery. So then the same company needed me to call OS and request a tow. (It was the same driver who had to go and get the truck)<br> Outsurance's actual call center number wouldn't recognise my keypad selections, so I phoned them back through A&G. Ref above point, I couldn't give them my reference number as it hadn't come through.<br> No Aircon in the truck (only kidding)<br>