NS
NANCY S
1 reviews | Active since Jul 2012
18 May 2021, 19:46
Struggle to claim
I have had about 3 different representatives at different times giving me quotes for my car insurance. None of them was below what I am paying with my car insurance.
As advertised, I tried to claim the R500 but I got an error that my bank account is incorrect. I tried changing the account but I got the same message.
I got a link to report but nothing has happened to date.
The claiming part doesn't work.
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Replies (2)NS
NANCY S's updateReviewer Update
19 May 2021, 16:16A follow up was made and trusting that the system will be rectified to avoid errors. Thank you OutSurance
NS
NANCY S's update19 May 2021, 16:16
Reviewer Update
A follow up was made and trusting that the system will be rectified to avoid errors. Thank you OutSurance
OUTsurance's replyOfficial
21 May 2021, 14:47Good afternoon Nancy
Thank you for for brining this matter to our attention.
Following the receipt of your complaint, Tebogo from our promotions team contacted you to discuss the matter in detail. We can now confirm that the promotional payment has been made to you and the funds will be available to you within the next few days.
We apologise for the frustration this experience has caused.
Regards
OUTsurance
Thank you for for brining this matter to our attention.
Following the receipt of your complaint, Tebogo from our promotions team contacted you to discuss the matter in detail. We can now confirm that the promotional payment has been made to you and the funds will be available to you within the next few days.
We apologise for the frustration this experience has caused.
Regards
OUTsurance
OUTsurance's reply21 May 2021, 14:47
Official
Good afternoon Nancy
Thank you for for brining this matter to our attention.
Following the receipt of your complaint, Tebogo from our promotions team contacted you to discuss the matter in detail. We can now confirm that the promotional payment has been made to you and the funds will be available to you within the next few days.
We apologise for the frustration this experience has caused.
Regards
OUTsurance
Thank you for for brining this matter to our attention.
Following the receipt of your complaint, Tebogo from our promotions team contacted you to discuss the matter in detail. We can now confirm that the promotional payment has been made to you and the funds will be available to you within the next few days.
We apologise for the frustration this experience has caused.
Regards
OUTsurance