LN
Landiwe N

1 reviews | Active since Dec 2022

19 Sept 2023, 10:25

Strong Disapproval and Deep Disappointment Regarding Rejection of Claim

I am writing to express my deep disappointment and disgust regarding Outsurance's recent decision to decline my insurance claim. I must say, the reasons provided for rejecting my claim were not only nonsensical but also ridiculous.

As a loyal customer who has faithfully paid premiums for years, I expected fair and prompt service when I needed to make a claim. However, your response was far from satisfactory. It is frustrating to witness a company, which promotes itself as reliable and customer-oriented, resort to such ********* practices.

Not only have they let me down, but their actions have also shattered my trust in your company. The lack of transparency and clear communication in explaining the grounds for denial further compounds my dissatisfaction. Such practices only serve to create a negative perception among customers like myself and tarnish your company's reputation.

It is my strong belief that customers deserve more respect and empathy when making insurance claims. The incident with your company has left me deeply disillusioned, and I will certainly be exploring other insurance options that prioritize customer satisfaction and integrity.

I strongly urge Outsurance to reassess its claim rejection procedures and provide comprehensive justifications to customers when denying their claims. I

0
Replies (1)
OUTsurance
OUTsurance's reply21 Sept 2023, 08:23
Official
Hello Landiwe

Following our private reply to you, we confirm our claims manager contacted you and discussed the outcome of the claim with you.
We sent documentation to you, stipulating that we will charge a higher excess on all power surge and lighting claims submitted within the 1st year of cover. Your policy with us incepted in February 2023. This led to your withdrawal of your claim, as the particular damage claimed for, was within your excess.

We are sorry about the disappointment and thank you for affording us the opportunity to clarify.

Regards
The OUTsurance Team