1 reviews | Active since Mar 2022
stressed by Outsurance services
i have a bad experience with outsurance 1. My car was damaged by hailstorm last year december, i then reported to outsurance and they attended well to my claim, and was told that I should take my car to Durban South Panel on the 04th of January 2022 since it was already December holidays. We then spoke about the issue of the courtesy car which i requested to take earlier since my car was not in good position to drive, then i went to pick up the car at the airport on the 23rd of December 2021 with the knowledge that on the 04th im bringing the car in with Durban South Panel... On the 4th the Durban South Panel they said i should bring in the car on the 31st Jan 2022 and on the 23rd im suppose to return the car to the car hire and was left with no car for the entire month and ask for the extension there Oursurance blamed the Durban South Panel. Therefore I'm complaining about Outsurance
The delay in service you described was naturally concerning. After responding privately to your review, we escalated the matter to Gina our client liaison manager.
Gina contacted you to address your concerns and to discuss the recourse with you. We can confirm that Godfrey from our client liaison team called you yesterday to advise you that your vehicle was ready for collection.
We do apologise for the delay as well as the inconvenience caused as a result.
Regards,
OUTsurance
The delay in service you described was naturally concerning. After responding privately to your review, we escalated the matter to Gina our client liaison manager.
Gina contacted you to address your concerns and to discuss the recourse with you. We can confirm that Godfrey from our client liaison team called you yesterday to advise you that your vehicle was ready for collection.
We do apologise for the delay as well as the inconvenience caused as a result.
Regards,
OUTsurance