STRESS OF CANCELLING OUTSURANCE POLICY

We have been very happy with OUTSURANCE, who I have been with for many years...BUT...due to a change in my circumstances I tried to cancel my policy. What a performance...I tried last week and after 30 minutes of the guy trying to convince me not to change, I ran out of time and just accepted to look at his new calculations which he emailed me. I still wanted to cancel, so I phoned again today, thinking it would take minutes. I kept on being put on hold while the lady spoke to her supervisor. I kept on saying I don't want to discuss it, I just want to cancel, and she kept on and on at me about staying an outsurance client. I was literally screaming down the phone at the end of it saying "I just want to cancel my policy, is it that difficult to do". Finally after 25 minutes of this, they agreed. It really should not be this difficult, and if we do decide to shop around again for insurance, I will not use OUTSURANCE as it is so difficult to cancel which has put me off.