Stranded on Old Paarl road by Outsurance

My car broke down on Old Paarl Road between Klapmuts and Paarl on Wednesday 18 August 2021 at about 16:20 in the afternoon. It was far from my home. I called outsurance and spoke to a Thato. I told him that my phone battery was at 8 per cent and that I needed assistance. It was raining that day and on my way home, while driving the battery light of my Ford Fiesta went on and the car switched off while I was driving. Thankfully the car came to a stand still, but I was alone, on a road that was remote and I had 8 percent battery life. I provided all the information about location. It was near Simonsvlei, a wine Brewery place which was the only marker I could see. This was enough information for assistance as it wasn't a very long road and the brewery was the only big place in that road. I waited for assistance and Thato said they would send someone. I called a friend that I knew lived in Klapmuts before my phone died, to come so I wouldn't be there alone. When Thato called back my phone died. I waited a long time. When my friend got there I used her phone and started the process with insurance again. The lady said that the rescue was cancelled because they couldn't get a hold of me. I said that I informed Thato that my phone had died and gave him the location of where I was. She put me through to another department which told me that they will tow my car but I needed to pay an access of R4000 of which I didn't have. I was using my friends phone at the time, still stuck far away from home. I told the guy on the phone I just wanted to get home. At past 18:00 a towing company came along. Craig's towing. He said that he received a call at 16:30 but was still waiting for insurance to confirm. He then decided to just drive to loom fore when it became dark and found me. When we called outsurance again as spoke to a Gerald who said that they had cancelled the towing with Craigs because they could not get a hold of me. He said they never confirmed with him that it was cancelled. They had contacted another towing company which at this point was not there. I said it was late I wanted to get home. Gerald then said they would cancel the other towing company and have Craigs take me and the car home. If my friend had not come I would have stayed there stranded without any assistance. Anything could have happened to me and they cancel the towing company. I pay my premium every month, but to think that my life was placed in their hands and they didn't care what happened go me was disgusting.