1 reviews | Active since Dec 2020
Stranded by Outsurance on x-mas day!
Stranded on x-mas day by Outsurance - absolutely disgusted!!
I have comprehensive cover, have never made a claim, have never missed a payment and am a single female relying on roadside assistance!!
My car wouldn't start on xmas day and when i called i was told by 2 different people at outsurance that i am not covered for roadside assistance (i called 5 times). ONLY this morning when i call to find out what is going on i am told that i am definitely covered and they have no idea who i spoke to 5 times!!! yesterday.
and even though my payments went off every month i am no longer covered for roadside assistance? i call again today only to be told i most certainly am covered and they have no proof of my calls the day before?
***080
Definitely going to make sure none of my family or friends are stranded by this *********** company when help is needed the most!
We offer roadside and home emergency assistance as a free benefit to our clients who enjoy home and vehicle cover respectively.
We were most concerned to see you requested assistance and received none.
Our rescue claims manager, Brendan had a discussion with you and the name of the advisor who told you your policy was cancelled, is not a staff member of ours. You then provided Brendan with the number you called us on, and this number is not our telephone number.
Since we consider this a serious service transgression, we did a full investigation. We traced 1 call you made to us on the 25th, but no option was selected which would have routed your call to our Rescue department and the call was ended.
We are of course sorry about the stressful situation you endured.
Our client care manager, Bianca has been trying to contact you to discuss our findings with you and sent you sms notifications to please contact us. We hope to get the opportunity to discuss the matter with you.
Regards
OUTsurance
We offer roadside and home emergency assistance as a free benefit to our clients who enjoy home and vehicle cover respectively.
We were most concerned to see you requested assistance and received none.
Our rescue claims manager, Brendan had a discussion with you and the name of the advisor who told you your policy was cancelled, is not a staff member of ours. You then provided Brendan with the number you called us on, and this number is not our telephone number.
Since we consider this a serious service transgression, we did a full investigation. We traced 1 call you made to us on the 25th, but no option was selected which would have routed your call to our Rescue department and the call was ended.
We are of course sorry about the stressful situation you endured.
Our client care manager, Bianca has been trying to contact you to discuss our findings with you and sent you sms notifications to please contact us. We hope to get the opportunity to discuss the matter with you.
Regards
OUTsurance