Stop pressuring me

About a week or 2 back I got a better premium offered to me, so I decided to switch. please tell me why I was on the phone with 3 people, 2 of them refusing to cancel, and telling me a lot of stories even though I went through my policies, I still want to cancel. There also were financial issues I had with being in the hospital and my dog getting hurt and had to pay a lot of hospital and vet bills, I explained to the lady I might not be able to pay. I was under the impression my car was still financed, so the lady told me she would tell FNB I was no longer insured, I managed to get the finances to keep the policy going, as I was scared FNB would take my car as the lady on the phone mentioned if I do not have insurance or FNB will make me get insurance that might not be as cheap as Outsurance (apparently, this is not true that you do not have the authority). Why am I being bul**** to keep my policy? After all the struggling Sherwyn assisted and provided an alternative option, which I would have taken if the previous 2 ladies had not bul**** me into staying with Outsurance. I am actually disgusted writing this review as I never do things like this. Sure you want to keep customers, but if you listen to the recordings you can hear me pleading, begging, and even start crying out of frustration do you pride yourself in doing this to people?