Stop bull****ting people & take accountability

I lodged a third party claim on the 6th Nov and to date my car has not been fixed. When I call Outsurance it’s either Nas Senne doesn’t come back to me or he is rather rude. Last time I spoke to him in Dec he told me everything was in validation phase. Mind you my car has not even been assessed by an assessor. I am driving with a damaged car which could damage more parts of my car. Your client is driving comfortly while I saw. Do you guys always bull**** people so eventually they give up and not claim for their cars? I provided a quote from a VW approved place long ago and not you dragging your feet fixing my car. This is nonsense. How do you validate a claim based on pictures? Should my car get worse are you people going to fix it? This needs to be escalated and I need my vehicle fixed