1 reviews | Active since Nov 2016
stinky attitude
<p>outsurance was supposed to do a refund into my account, i gave them the correct account number but upon payment they paid into my late husbands account, i spoke to yolandi becker(very rude claims advisor) she keeps telling me that they will refund me,its been 6months and counting and still no refund, i spoke to the claims manager(simpiwe/spiwe) and he told me that his only doing me a favour,,,like how rude is that cos outsurance s the one that made a mistake not me.</p>
We are so sorry about the huge loss you suffered after the passing of your husband.
Our claims manager, Xinilia investigated the reason for the delayed payment as well as the other service issues you raised.
She provided you with feedback and also confirmed we will be doing the mentioned payment into your preferred account as the initial payment was made into your late husband's account in error.
Xinilia will provide you with further feedback as soon as possible.
Regards
Dinky
We are so sorry about the huge loss you suffered after the passing of your husband.
Our claims manager, Xinilia investigated the reason for the delayed payment as well as the other service issues you raised.
She provided you with feedback and also confirmed we will be doing the mentioned payment into your preferred account as the initial payment was made into your late husband's account in error.
Xinilia will provide you with further feedback as soon as possible.
Regards
Dinky