Stink Attittude and Unprofessional

In February 2018 sometime late afternoon, on a really windy day in Cape Town parked in the parking area of a mall in Northern Subs, I opened the drivers side of my vehicle as I got out and wanting to attend to my 3 year old toddler simultaneously who was screaming in the back of the car in his car seat the door of my car blew out of my hand and gently scratched the front passenger door of the black car parked next to me. I went inside feeling terrible because it's the first time such an incident occurred to me. When I came out I provided my contact details to the parking attendant present at the time as I was afraid that the page might blow off the window of the black car if left there.

Weeks went by and NO ONE contacted us, the car is registered on my husband's name. Eventually a consultant from Outsurance by the name of Tristan Govender somehow got hold of my mother in-law's contact info and heaven knows how because we do not live with my mother in-law and she relayed the message to my husband. It was disappointing that the owner of the vehicle didn't even try to contact us and that we had to deal with this rude and really arrogant consultant.

When he provided my husband with a quote, he only provided one quote and their assessors approved it (REALLY??? like they have the power or last say?). Tristan Govender thought he was so clever and he included the back passenger door for repairs as well, something that had nothing to do with us because my car door only scratched the front passenger door and NOT the back door. During a telephonic discussion my husband asked him why he included the back door in the quote and his response was that the back door will look off/out if only the front door is repaired (durr isn't that the owners problem?????) and my husband responded by saying but that's not our problem. We requested 2 additional quotes from him because we could and also because we didn't want to make a decision based on just one but Tristan Govender was reluctant to do so and his attitude in the matter was VERY unprofessional.

Outsurance is advertised like a hundred times on TV daily and you'd think that their staff would conduct themselves as professional as their service claims to be, but this was unfortunately not the case when this man corresponded with us.

Thus being said even if we've considered going with Outsurance before, after this interaction with their call centre it will NEVER happen because of this man, left a bitter taste...