Still no updated policy documents received, since 3 emailed requests dated April 8, 2017

If there was an option to give zero stars at this point, I would be rating the service of Outsurance as 0 of 5 The last email after 3 previous attempts at getting my insurance policy documents updated with the correct and accurate information has still not been answered since April 8, 2017. This is atrocious service! Since a policy is a legal document it must therefore contain accurate details and this is what I am trying to get out of Outsurance but it's like pulling hen's teeth, even after I sent the correct details in an email TWICE, they still got it wrong. How is it possible to get this wrong 3 times in a row and then to not respond in the hopes that it will all just go away. Denzil Colbert had written in an email response that he would investigate the matter along with Trevor Govender copied in on the correspondence but this matter has just gone quiet. Please can I get a policy with the CORRECT AND ACCURATE details as requested???