Still no service

Had a burst geyser replaced 2 years ago only to have the Outsurance replacement geyser burst again almost a week ago. When reported, an assessor was sent out to our home who then confirmed it's a burst geyser then only to tell us they don't have geysers. Waited 5 days to date and still no geyser nor feedback (all this during winter) Called Outsurance only to have them tell us it's not their problem but the geyser manufacturers fault (note - premiums religiously paid to Outsurance) In summary, this company provides sub standard products and services to their clients and when the products they provide fails... They tell you it's not their problem. Would not recommend them to anyone, canceling my policy ASAP.