Still battiling with Outsurance

<p>UNBELIEVABLE AND UNACCEPTABLE</p> <p>After my last bad review of Outsurance, I was contacted by them and someone form outsurance came to have a look.</p> <p>He immediately rejected the first assessor claims that it was storm damage and after looking in the roof confirmed it was the pipe. Outsurance accepted this and are now repairing the ceiling</p> <p>BUT</p> <p>I got an email in with outsurance endorsed my policy claiming that the "storm damage " was a result from bad maintenance from my part.</p> <p>SO EVEN AFTER THEY ADMITTED THEY MADE A MISTAKE MY POLICY IS STILL ENDORSED.</p> <p>PLEASE SEE THEIR LETTER -</p> <p>OUTsurance facility notification of:<br />• Building maintenance<br />Dear Mrs Groenewald<br />We have reviewed your OUTsurance Facility with specific reference to claim ********** 34.<br />Lack of maintenance on your building(s) is an exclusion of cover. Should there be a future claim with a similar cause of<br />damage, the claim will not be settled.<br />Please take note of the following conditions, effective as per your amended facility:<br />BUILDING<br />• <br />◦ Exclusion as per facility wording:<br />▪ Damage where the lack of maintenance of the building caused or contributed to the damage is<br />excluded as per your facility document. In order to enjoy full cover, please ensure that routine<br />maintenance is performed on all your buildings.<br />If you require more information about this endor*****t, please email us on<br ********** />The details of claim ********** 34 can be found below:<br />Claim Number Policy Number Incident Date Risk Type Claim Type<br /> ********** 34 OT ********** 15/05/2017 BUILDING DAMAGE - STORM</p> <p> </p>