PS
Phazi S
1 reviews | Active since Jan 2021
01 Oct 2024, 19:57
*****sters, not to be trusted
I was called by a representative who couldn't beat my current car insurance premium i told him i will not be taking the cover with them. They said they will try and reduce it i must give them time and both agreed that no amount will be deducted from my bank until an agreement is reached and today to my surprise they deducted money which i never agreed to. My last money which was suppose to pay my other accounts will bounce. I again have to use my airtime to sort out their mess. ****ed for days
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OUTsurance's replyOfficial
02 Oct 2024, 07:28Hello Phazi
We are very sorry about the unexpected debit! It is a very serious service transgression to debit a client's account without consent.
We requested our client care manager to contact and assist you. We will naturally look into what happened and address any unauthorised business practice identified, with both the sales advisor as well as client care advisor, whom you were in touch with after the policy was issued, where applicable.
Regards
The OUTsurance Team
We are very sorry about the unexpected debit! It is a very serious service transgression to debit a client's account without consent.
We requested our client care manager to contact and assist you. We will naturally look into what happened and address any unauthorised business practice identified, with both the sales advisor as well as client care advisor, whom you were in touch with after the policy was issued, where applicable.
Regards
The OUTsurance Team
OUTsurance's reply02 Oct 2024, 07:28
Official
Hello Phazi
We are very sorry about the unexpected debit! It is a very serious service transgression to debit a client's account without consent.
We requested our client care manager to contact and assist you. We will naturally look into what happened and address any unauthorised business practice identified, with both the sales advisor as well as client care advisor, whom you were in touch with after the policy was issued, where applicable.
Regards
The OUTsurance Team
We are very sorry about the unexpected debit! It is a very serious service transgression to debit a client's account without consent.
We requested our client care manager to contact and assist you. We will naturally look into what happened and address any unauthorised business practice identified, with both the sales advisor as well as client care advisor, whom you were in touch with after the policy was issued, where applicable.
Regards
The OUTsurance Team