J.
Johannes ...
1 reviews | Active since Mar 2020
12 Apr 2022, 16:47
*****ing people's outbonuses ********, *******, *****
Bunch of ******** and *******. Had a small accident with my sisters car who was insured with Outsurance they said my sister needs to pay the Outbonus back and they will process the claim.
Well guess what the Outbonus was paid back and then we were told "I am not privy to my sisters insurance I need to claim through my insurance" well I did my insurance handled the case swiftly compared to the *********** tool bags who work at Outsurance.
Outsurance did Jack **** in the case yet they keep ignoring emails regarding paying the Outbonus back to my sister. particularly Kulani Maluleke
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OUTsurance's replyOfficial
20 Apr 2022, 15:13Good afternoon Jason,
Further to our private reply on receipt of your complaint, our legal manager Thabang has been unsuccessful in his attempts to contact you and has subsequently sent SMS's and emails.
The correct process is to refund the OUTbonus to your sister and we apologise that this process was not concluded for her.
We have been unsuccessful in our attempts to contact her and have subsequently sent an email and sms.
Once contact has been made we will be able to confirm her bank details and process the refund.
You have our apologies for the poor service and we can assure you that the service transgressions will be dealt with internally to avoid it from happening again.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, our legal manager Thabang has been unsuccessful in his attempts to contact you and has subsequently sent SMS's and emails.
The correct process is to refund the OUTbonus to your sister and we apologise that this process was not concluded for her.
We have been unsuccessful in our attempts to contact her and have subsequently sent an email and sms.
Once contact has been made we will be able to confirm her bank details and process the refund.
You have our apologies for the poor service and we can assure you that the service transgressions will be dealt with internally to avoid it from happening again.
Regards,
OUTsurance
OUTsurance's reply20 Apr 2022, 15:13
Official
Good afternoon Jason,
Further to our private reply on receipt of your complaint, our legal manager Thabang has been unsuccessful in his attempts to contact you and has subsequently sent SMS's and emails.
The correct process is to refund the OUTbonus to your sister and we apologise that this process was not concluded for her.
We have been unsuccessful in our attempts to contact her and have subsequently sent an email and sms.
Once contact has been made we will be able to confirm her bank details and process the refund.
You have our apologies for the poor service and we can assure you that the service transgressions will be dealt with internally to avoid it from happening again.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, our legal manager Thabang has been unsuccessful in his attempts to contact you and has subsequently sent SMS's and emails.
The correct process is to refund the OUTbonus to your sister and we apologise that this process was not concluded for her.
We have been unsuccessful in our attempts to contact her and have subsequently sent an email and sms.
Once contact has been made we will be able to confirm her bank details and process the refund.
You have our apologies for the poor service and we can assure you that the service transgressions will be dealt with internally to avoid it from happening again.
Regards,
OUTsurance