RJvR
Rainer Janse van Rensburg
1 reviews | Active since Nov 2018
31 Mar 2021, 08:45
STAY AWAY. WORST INSURANCE COMPANY IN SA.
Worst company in SA by far. Stay away. They pay millions to advertise themselves as a leading insurance company, maybe they should start paying millions to get some decent customer service. I had 2 policies with Outsurance but I cancelled both due to **** and false advertising (The R500 'beat your insurance' promotion- which they were R1000 more expensive than my current insurance). When I tried cancelling my policies with Outsurance I specifically asked them to phone me AFTER 16h30 which they completely ignored and they harassed my from 8h00 to 16h00 but then never bothered to phone after 16h30 as requested a thousand times.
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OUTsurance's replyOfficial
06 Apr 2021, 08:27Good morning Rainer
Thank you for bringing this to our attention and at the same token we sincerely do apologise for inundating you with calls.
Following the receipt of your complaint, we escalated the matter to our client care manager who has since been in contact with you to advise that your policy has been cancelled as per your last instruction to us.
Regards
OUTsurance
Thank you for bringing this to our attention and at the same token we sincerely do apologise for inundating you with calls.
Following the receipt of your complaint, we escalated the matter to our client care manager who has since been in contact with you to advise that your policy has been cancelled as per your last instruction to us.
Regards
OUTsurance
OUTsurance's reply06 Apr 2021, 08:27
Official
Good morning Rainer
Thank you for bringing this to our attention and at the same token we sincerely do apologise for inundating you with calls.
Following the receipt of your complaint, we escalated the matter to our client care manager who has since been in contact with you to advise that your policy has been cancelled as per your last instruction to us.
Regards
OUTsurance
Thank you for bringing this to our attention and at the same token we sincerely do apologise for inundating you with calls.
Following the receipt of your complaint, we escalated the matter to our client care manager who has since been in contact with you to advise that your policy has been cancelled as per your last instruction to us.
Regards
OUTsurance