1 reviews | Active since Aug 2020
Stay Away from these ********!!!!They Dont pay Claims....
I Opened a claim on the 21st of December 2022 and to date the Claim is not yet finalized on the 28th of February 2023 . I have a fleet of Closed body trucks that we insured with OUTsurance and they are quiet aware of the nature of business that we do. One of our trucks was involved in a truck accident and the front Cab and body of the truck was damaged . We opened a claim and they spend close to 2 months without finalizing my claim. The final outcome was just the worst shock of my life, they authorized the repair of the front cab and not the body of the truck. What!!!! Are they serious?????? I feel like im dealing with ******** here. They tell me that the body of the truck is an accessory yet i bought the truck with the body on it. I also ensured all the trucks with bodies on them and nobody said the truck body is an accessory. How on earth can we have a fleet of trucks with bodies that are not insured??? Its nothing but Tricks not to pay claims. We have lost a lot of income with them spending 2 months without repairing our commercial truck. We are in the process of looking for better Insurance companies. If you here about OUTsurance My advise is run away with your life. You will ensure you car and when involved in an accident they will tell you that your boot was an accessory....Horrible Should be their name...
Following our private reply to you, we confirm our claims manager, Sandile, was in contact with you.
We wish to apologise for the lack of feedback, after you raised your concerns about the settlement amount as well as the very long time it has taken us to finalise your claim for you.
We are pleased to confirm that Sandie assisted you with feedback about the exclusion of the body part which was not specified and our revised settlement of your claim.
Regards
The OUTsurance Team
Following our private reply to you, we confirm our claims manager, Sandile, was in contact with you.
We wish to apologise for the lack of feedback, after you raised your concerns about the settlement amount as well as the very long time it has taken us to finalise your claim for you.
We are pleased to confirm that Sandie assisted you with feedback about the exclusion of the body part which was not specified and our revised settlement of your claim.
Regards
The OUTsurance Team
