1 reviews | Active since Oct 2018
Stay away from them. They won't pay for any damages under the motor warranty
What is the point of paying for a motor warranty but nothing is covered? If you drive any modern vehicles with more advanced technologies, stay away from their motor warranty. My BMW had a leak, I know the pipes aren't covered which is fine. While they removed the intake manifold / intercooler they noticed that it was also leaking. Logged a claim but it was rejected. The vehicle's intercooler is the intake manifold, but it isn't covered because the intake manifold isn't covered. But under turbo/supercharger the intercooler is covered, but not according to Outsurance. They choose what they want to replace. Read your policy and move somewhere else. I haven't claimed in over 3 years and always spoke about the good service. Once I actually needed to claim something this is what I get. I am going to move to another insurance company. And the R13k they aren't willing to pay will be much less than what they are going to lose. I hope that there are thousands of customers who are reading this and won't make the mistake I made by doing business with such a company.
Following our private reply to you, we again apologise for the unfortunate incident.
Our assessing manager reviewed the claim, and it was confirmed our decision t reject the claim was incorrect.
We have since been in contact with you and finalised your claim to your satisfaction.
Thank you for bringing the matter to our attention and accepting our apologies for the error.
Regards
The OUTsurance Team
Following our private reply to you, we again apologise for the unfortunate incident.
Our assessing manager reviewed the claim, and it was confirmed our decision t reject the claim was incorrect.
We have since been in contact with you and finalised your claim to your satisfaction.
Thank you for bringing the matter to our attention and accepting our apologies for the error.
Regards
The OUTsurance Team
