NM
Nastassia M
1 reviews | Active since Nov 2020
16 Nov 2020, 11:56
STAY AWAY FROM THEIR PET INSURANCE
Stay away from their pet insurance! Had the worst experience and would not recommend this to anyone. From my personal experience, Don't be persuaded by the low prices, it is definitely not worth it especially once you see the fine print. This product was launched PREMATURELY and the agents have basic if no knowledge on this product. Worst service ever received. Rather stay with your current pet insurer.
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OUTsurance's replyOfficial
16 Nov 2020, 13:09Good afternoon Nastassia
We acknowledge receipt of your complaint and agree that it only makes sense that our consultants are knowledgeable regarding our product offerings. We have received the complaint you have sent us using our feedback@out platform and we have escalated this matter to a manager who will contact you to address your concerns and provide you with proper feedback.
We are sorry for the poor service you have described, Awesome service is one of our values and we apologise that this has not been your experience.
We value your feedback, this will allow us the opportunity to better train our staff to ensure that this does not happen in future.
Kind regards
OUTsurance
OUTsurance's reply16 Nov 2020, 13:09
Official
Good afternoon Nastassia
We acknowledge receipt of your complaint and agree that it only makes sense that our consultants are knowledgeable regarding our product offerings. We have received the complaint you have sent us using our feedback@out platform and we have escalated this matter to a manager who will contact you to address your concerns and provide you with proper feedback.
We are sorry for the poor service you have described, Awesome service is one of our values and we apologise that this has not been your experience.
We value your feedback, this will allow us the opportunity to better train our staff to ensure that this does not happen in future.
Kind regards
OUTsurance