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Natalie S
1 reviews | Active since Jan 2019
07 Feb 2022, 11:02
Stay away from Outsurance pet insurance
Please stay away from Outsuranc pet insurance. It has become clear that they have not established this business and once again hike premiums as much as they can and find all the excuses possibly in the book to deny claims. Even with vet reports they still find loopholes and excuses. I have 5 pets on cover and each one have different premiums. The more I add the more expensive they are. The excuses for not paying claims is laughable. Next step is ombitsman. They should not have a pet division, they have NO idea what it should be
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Replies (1)OUTsurance's replyOfficial
07 Feb 2022, 16:02Good afternoon Natalie,
Further to our private reply of earlier, our claims manager Michelle has been in contact with you.
She has provided you with detailed reasons pertaining to your rejection.
We understand that a claim rejection can be disappointing and we are sorry for this outcome.
She has offered to re-validate the claim with your vet and keep you updated.
We apologise for any inconvenience caused.
Regards,
OUTsurance
Further to our private reply of earlier, our claims manager Michelle has been in contact with you.
She has provided you with detailed reasons pertaining to your rejection.
We understand that a claim rejection can be disappointing and we are sorry for this outcome.
She has offered to re-validate the claim with your vet and keep you updated.
We apologise for any inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply07 Feb 2022, 16:02
Official
Good afternoon Natalie,
Further to our private reply of earlier, our claims manager Michelle has been in contact with you.
She has provided you with detailed reasons pertaining to your rejection.
We understand that a claim rejection can be disappointing and we are sorry for this outcome.
She has offered to re-validate the claim with your vet and keep you updated.
We apologise for any inconvenience caused.
Regards,
OUTsurance
Further to our private reply of earlier, our claims manager Michelle has been in contact with you.
She has provided you with detailed reasons pertaining to your rejection.
We understand that a claim rejection can be disappointing and we are sorry for this outcome.
She has offered to re-validate the claim with your vet and keep you updated.
We apologise for any inconvenience caused.
Regards,
OUTsurance
