STAY AWAY FROM OUTSURANCE

Huge disappointment! My policy (pet cover) expressly states that diagnostic tests are covered and that removal of lumps are subject to a 12 month waiting period. When I queried this, I was promised a response but had to follow up myself two weeks later (I think they hoped I would just go away) the response when I got it was as follows:

"I have escalated your concern to our claims Manager, and even though you are correct in stating that Diagnostic tests are covered, the reason why this will not be covered in your situation is because this diagnostic test will be linked to a condition that is excluded for the first 12 months, so even if you waited until the 12 month waiting period is over, we still wouldn’t be able to honour the claim as it occurred within the 12 month waiting period. "

So not only will they not honour what the policy says but they will now exclude any future claims which means that the waiting period is just a nonsense.

It's quite simply a case of taking my premiums any not wanting to pay!

Their policy document should carry a warning in large print that they will ignore the policy and make arbitrary decisions about paying claims.