Stay away from Outsurance, and you might get something out.

Quick to take your money – slow to pay your claims

I have taken out insurance with Outsurance, and they are great to assist you when you are shopping for insurance and assisting to get your policy onto books, they are also very quick to take their premiums. If you buy a car they take their premium the next day. BUT Don’t ever claim. I have a theft claim, that took place on the 4th of April 2024. I have contacted the police and they came out immediately to investigate. I registered my claim, and I was asked 3 weeks after the break in for photo’s to proof that there was actually broken into. So they are not taking the Police report into consideration, or did they actually speak to the police – it is only my broker who keeps on following up with the police. Last week when I asked again to follow up what is going on, my broker sent me a message asking for stock records. This, 3 months later, is getting to a boiling point where I am no longer interested to associate myself to this company. I have 5 policies with Outsurance and today I am cancelling all of them. I no longer wish to be part of just providing money for all your adverti*****ts where you get clients to be part of your company, but when you actually want to claim, get the cold shoulder. My claim is small comparing to what I am paying, yet it is not important enough for Outsurance to look at all my policies, and assist me with such a small claim where I can continue with business. This has been 12 weeks of hell trying to get anything done on my claim, but it is just sent back to my broker and she also does not get anything done – why do I have a broker at Outsurance if she also cannot work on my claim.

Stay away from Outsurance, and you might get something out.