MS
Matthew S
1 reviews | Active since Dec 2019
07 Dec 2020, 16:54
STAY AWAY FROM OUTSURANCE
A month long process to get a windscreen claim sorted. They eventually send me to a service provider (PG GLASS) who subsequently damage my vehicle and fit an aftermarket non-original windscreen. Unable to get in touch with managers in the claims department or complaints - numerous messages left but no one gets back to you. Everyone is protecting everyone - a shady and poor service operation.
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OUTsurance's replyOfficial
30 Dec 2020, 16:38Good afternoon Mr Swanepoel
Following our private reply to you, we immediately escalated the matter to our claims care manager for urgent attention.
Our claims manager has since been in contact with you to address your concerns. We can confirm that the windscreen fitment has been done and that you are satisfied with same.
We understand the frustration that this matter has caused and you have our sincerest apologies for the poor service received.
We pride ourselves in providing Awesome service and are saddened to see that this has not been your experience with us.
Thank you for brining your concerns to our attention and allowing us the opportunity to address these concerns with you.
Regards
OUTsurance
OUTsurance's reply30 Dec 2020, 16:38
Official
Good afternoon Mr Swanepoel
Following our private reply to you, we immediately escalated the matter to our claims care manager for urgent attention.
Our claims manager has since been in contact with you to address your concerns. We can confirm that the windscreen fitment has been done and that you are satisfied with same.
We understand the frustration that this matter has caused and you have our sincerest apologies for the poor service received.
We pride ourselves in providing Awesome service and are saddened to see that this has not been your experience with us.
Thank you for brining your concerns to our attention and allowing us the opportunity to address these concerns with you.
Regards
OUTsurance